CounterSoft User Forums

I configured the SMTP and ran the test and it worked exactly as desired.  I ensured that notifications for ALL things related to issues (created, updated, resolved, etct) were enabled in the 'Notifications' and in each project.  I created a test issue and no emails were sent.  When I go to the Systems Log, this the message I get as a consequence of creating the issue.

 

"The handshake failed due to an unexpected packet format."

 

As an aside, this forum is very helpful and has helped me work through most issues - thank you for your help.

 

Are you using SSL? Usually you'll get that when using the wrong port. I know you've said the test works but please double check your SMTP settings (port and authentication).

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Thank you for the reply - I double checked the SMTP settings, the test works.  It seemed to start working over the weekend.... However, when I create an issue everyone gets 3 emails - all notification of 'CREATE' of the same issue (not one for assignd, updated, etc).  Is this related to the fact I have 3 users, all with settings to receive notifications for each project?

Also - SSL is set to 'NO'

One more question - how do I get the field 'Versions Affected' to show in the email alerts?

Are you using the mail plugin to send alerts?
Are the emails identical?

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To add affected version(s) to the alert amend the details template and add $issue.AffectedVersionsName to it

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Thank you!

They are identical - I have the Mail-Plug-In selected - should I have the scheduler?

Is this in the SQL database?  what table?

The templates are under the templates directory (within the Gemini site)

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I am sorry - I have the free version and I don't see the option to select details for the project in the Project Template.

This is a physical directory within the Gemini site not on the actual web page.

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Okay, for everyone's reference, I found the issue email alert details in the template file at: 

C:\Program Files\CounterSoft\CounterSoft Gemini Issue Tracker\Gemini Web Application\templates\mail\html

I opened the 'Common-IssueDetail.vm' file with a notepad and made the appropriate edit.

Thank you for your help!